Return & Refund Policy

Last Updated: February 16, 2026

At COCKTAIL GARNISH CO., we are a customer-service-first company. We take immense pride in the quality of our garnishes, but we know that sometimes things don't go exactly as planned. If you aren't happy, we want to make it right.

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Returns Summary

Policy Details

• 1. Eligibility for Returns
• 2. How to Start a Return
• 3. Refunds & Processing Time
• 4. The "We're Human" Guarantee (Damaged Goods)
• 5. Contact Information

1. Eligibility for Returns

All returns must be postmarked within thirty (30) days of the purchase date. To be eligible for a return, your items must be in new and unused condition, with all original tags and labels attached.

2. How to Start a Return

We make returns easy. Please follow these steps:

1. Email our team at info@cocktailgarnishco.com to obtain a Return Merchandise Authorization (RMA) number.
2. Once approved, we will provide you with a pre-paid return shipping label.
3. Place the item securely in its original packaging, include your proof of purchase, and drop it off at the designated carrier.

Mail returns to:
COCKTAIL GARNISH CO.
Attn: Returns (RMA #____)
10 County Center Rd. G9
White Plains, NY 10607

3. Refunds & Processing Time

After COCKTAIL GARNISH CO. LLC receives and inspects your item, we will process your refund or exchange. Please allow at least four (4) days from the receipt of your item for us to finalize the process.

Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your bank or credit card company. We will notify you via email the moment your return has been processed.

4. The "We're Human" Guarantee

Look, we're human. Occasionally, mistakes happen—whether it's a non-completely dried batch or a piece of garnish that didn't survive the shipping journey.

If there is a defect outside of the normal spectrum of a piece of dried fruit, please contact us immediately.

To help us assess the situation and fix it for you as fast as possible, please include clear photos of the defect in your email to us. We’ll make it right, whether that’s a fresh shipment or a full refund.

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5. Questions?

If you have any questions concerning our return policy, our team is here to help:

COCKTAIL GARNISH CO. LLC
Phone: +1-646-914-9319
Email: info@cocktailgarnishco.com